Engen Petroleum sold bulk petroleum fuels to Wedzera Petroleum on credit. To secure payment, Wedzera provided bank guarantees from the Infrastructure Development Bank of Zimbabwe (IDBZ) totaling $950,000 (comprising guarantees of $500,000 and $450,000). The guarantees were issued by Francis Mugwara, who was Head of the Corporate Banking Unit at IDBZ. When Wedzera failed to pay its debt of $847,847.65, Engen called up the guarantees. IDBZ disowned them, claiming Mugwara had issued them fraudulently or without authorization, and that he had been bribed $10,000 by Wedzera's Managing Director. IDBZ argued the guarantees required countersignature and that Mugwara had breached internal standard operating procedures. Wedzera was in default. At the relevant time, IDBZ was offering non-traditional banking products as a recapitalization strategy following dollarization. Mugwara had been authorized to market these products and had access to the bank's stationery, business cards, and sample guarantee forms. He claimed he had authority to issue guarantees on his single signature up to limits set by the Private Sector Projects Committee.