The first and second respondents, Paul Venter and Christa van Wyngaardt, were subjected to escalating threats and harassment by Christa’s former husband, Cornelius Whitey van Wyngaardt. Over several months they repeatedly approached members of the South African Police Service (SAPS) seeking assistance. The police failed to inform or assist them regarding their rights and remedies under the Domestic Violence Act 116 of 1998, including the possibility of obtaining a protection order. On 21 October 2002 Whitey forcibly entered their home, raped Christa, and later shot and seriously injured Venter when he returned home. Whitey was arrested and later committed suicide in police custody. The respondents sued the Minister of Safety and Security for damages, alleging negligent failure by SAPS members to perform their statutory duties.