During January to July 2011 the appellant imported 12 consignments of cigarette tobacco from Switzerland and entered them under rebate item 460.24 by submitting SAD 500 forms and paying ordinary customs duty and VAT. The appellant failed, however, to submit SAD 500 ZRW forms within 30 days of delivery to its licensed manufacturing warehouse, as required by rule 19A.09(c) of the Customs and Excise Act rules. This omission was due to an employee’s failure. Following a post-clearance audit, SARS demanded payment of excise duty and VAT exceeding R60 million, refusing to grant a rebate on the basis of non-compliance. The appellant sought retrospective exemption under s 75(10)(a) of the Act, which SARS refused on the basis that it lacked the power to condone non-compliance. The High Court upheld SARS’ interpretation, prompting the appeal to the Supreme Court of Appeal.