The respondent (employee) insulted and verbally abused his manager, Mr Maluwa, and behaved in a threatening manner towards him. The respondent shouted at the manager and threatened him to such an extent that the manager wanted to close the shop. However, there was no physical contact or assault. The employee was described as rude and difficult with no respect for his seniors. The appellant (employer) dismissed the employee, charging him under Group IV offences of the Code of Conduct of the National Employment Council for the Commercial Sector. The employer claimed the respondent had breached conduct provisions and received warnings before, but no details were provided as to what he did, when he was warned, or whether the warnings were in writing as stipulated in the Code of Conduct. The matter was heard before the Deputy Chairman of the Labour Relations Tribunal, which found in favor of the employee.
The appeal was dismissed with costs. The dismissal of the respondent employee was found to be improper as his conduct warranted a final written warning under Group III offences, not dismissal under Group IV offences.
The binding legal principles established are: (1) Threatening to do physical injury to another person in the workplace and using abusive, offensive, threatening or insulting language constitute Group III offences under the Code of Conduct of the National Employment Council for the Commercial Sector, not Group IV offences. (2) Threatening physical injury does not constitute assault for purposes of workplace codes of conduct where the code distinguishes between threats (Group III) and assault (Group IV). (3) Before an employer can dismiss an employee for a second offence under provisions requiring valid written warnings, the employer must properly prove that previous warnings were given in writing and remain valid within the stipulated period. (4) The interpretation of workplace codes of conduct should be based on the plain meaning and structure of the code itself, and criminal law definitions should not be imported where the code has established its own distinct categories of misconduct.
The Court observed that the respondent's conduct was unacceptable and painted a picture of a rude and difficult person who has no respect for his seniors. This observation, while critical of the employee's behavior, was not necessary to the decision as the Court's ruling was based on the proper categorization of the offence rather than an assessment of whether the conduct was acceptable. The Court also noted that had the respondent behaved as stated in Group IV offences, dismissal would have been appropriate, indicating that the employee's conduct, while serious, did not reach the threshold of the more severe category of offences.
This case is significant in Zimbabwean labour law jurisprudence as it establishes important principles regarding the interpretation and application of workplace codes of conduct, particularly the National Employment Council for the Commercial Sector's Code. It emphasizes the importance of properly categorizing employee misconduct according to the specific provisions of applicable codes of conduct and not conflating different categories of offences. The case reinforces the principle that employers must strictly prove compliance with procedural requirements, including the existence and validity of prior written warnings, before imposing dismissal for repeated offences. It also demonstrates judicial reluctance to import criminal law definitions into employment law contexts where the code of conduct has established its own distinct categories and definitions of misconduct.