The respondent (employee) insulted and verbally abused his manager, Mr Maluwa, and behaved in a threatening manner towards him. The respondent shouted at the manager and threatened him to such an extent that the manager wanted to close the shop. However, there was no physical contact or assault. The employee was described as rude and difficult with no respect for his seniors. The appellant (employer) dismissed the employee, charging him under Group IV offences of the Code of Conduct of the National Employment Council for the Commercial Sector. The employer claimed the respondent had breached conduct provisions and received warnings before, but no details were provided as to what he did, when he was warned, or whether the warnings were in writing as stipulated in the Code of Conduct. The matter was heard before the Deputy Chairman of the Labour Relations Tribunal, which found in favor of the employee.