On 17 October 2013, the respondent, Ms Nqulelwa Mtyido, was walking along Khwezi Street, Mfuleni, within the municipal area of the City of Cape Town, when she fell into an open manhole on a public road and injured her right ankle. The manhole was uncovered and unprotected. A local resident, Mr Xwayi, had previously noticed the open manhole and reported it to an employee of the City of Cape Town who appeared to be supervising municipal workers in the area, but no remedial action was taken. Ms Mtyido instituted a delictual claim against the City for damages. The High Court separated merits and quantum, found the City liable on the merits, and this finding was upheld by both the full court and the Supreme Court of Appeal.