Mrs Aletta Cateriena van Niekerk entered into an instalment sale credit agreement under the National Credit Act 34 of 2005 with FirstRand Bank Limited to purchase a second-hand 2012 Ford Ranger motor vehicle, financed by the bank. Shortly after delivery, the vehicle exhibited serious mechanical problems, including defects in the gearbox and oil cooler. Despite attempted repairs by the motor dealer, the defects persisted. Expert evidence showed that the gearbox fitted was unsuitable and that the defects were latent and materially impaired the vehicle’s utility. Mrs van Niekerk cancelled the agreement in writing in April 2018, relying on the common law actio redhibitoria, alternatively the Consumer Protection Act 68 of 2008. The bank rejected the cancellation and sued for cancellation and damages, while Mrs van Niekerk counterclaimed for confirmation of cancellation and restitution of amounts paid. The High Court found that she had waived her common-law rights and that the CPA did not apply, dismissing her counterclaim. She appealed to the Supreme Court of Appeal.