Africa Solar (Pty) Ltd manufactured and supplied photovoltaic solar panels to Divwatt (Pty) Ltd, which used them in solar-powered water pump installations. Divwatt withheld part of the purchase price after complaints from its customers that the panels underperformed relative to the specifications provided by Africa Solar. Africa Solar sued for the outstanding balance. Divwatt defended and counterclaimed, alleging defective performance. A central dispute was whether Africa Solar’s standard terms of trade—purporting to limit remedies and exclude withholding of payment—were incorporated into the contract via a credit application form signed by Divwatt’s director, Mr Pichulik, who contended that only the front page was faxed to him and that he never saw or agreed to the reverse-side standard terms.