Truworths Limited, a fashion retailer, was the proprietor of the registered trade mark THE LOOK, registered in 1998 in classes 16, 25 and 35 under the Trade Marks Act 194 of 1993. Pepkor Retail (Pty) Ltd, trading as Ackermans, a competing value fashion retailer, used the phrase THE LOOK FOR LESS in its promotional material and store signage from 2012 following a rebranding exercise. Truworths sought an interdict in the Western Cape High Court to restrain Ackermans from using the phrase, alleging trade mark infringement, breach of an undertaking, and passing off. Ackermans opposed and filed a counter-application seeking removal of THE LOOK from the trade mark register on the basis that it lacked inherent and acquired distinctiveness and was descriptive and customary in the trade. The High Court granted the interdict and dismissed the counter-application. Ackermans appealed to the Supreme Court of Appeal.