The respondent was a member of the appellant political party and had served as its representative in the Buffalo City Municipal Council. In 2015, the appellant initiated its internal selection process for municipal councillors in preparation for the local government elections to be held in 2016. The respondent applied to be placed on the appellant's party list. During the selection process, the respondent was initially 'red flagged' by the Electoral College due to certain probity findings but successfully appealed this decision. On 6 February 2016, she was interviewed by the selection panel at Bunker's Hill Golf Estate. The interview was conducted in a room adjacent to a conference venue, which was a carpeted changing room or cloak room containing lockers, a dressing table, wall mounted mirror and a couch, with access to toilet facilities behind closed doors. The respondent described the room as a 'female ablution block' or toilet and felt shocked, humiliated and degraded by being interviewed there. She claimed this infringed her dignity. She was subsequently ranked 25th on the candidate list, meaning she was unlikely to be elected as a councillor. She instituted action against the appellant claiming R10 million in damages for infringement of dignity under the actio iniuriarum, as well as a claim for pure economic loss. The high court found the appellant liable for infringement of dignity but dismissed the claim for economic loss.
The appeal was upheld with no order as to costs. Paragraphs (i) and (iii) of the high court order were set aside and replaced with: (i) The plaintiff's claim under the actio iniuriarum is dismissed; (iii) The plaintiff is to pay the costs of the action, such costs to include the costs of two counsel.
In order to establish an actionable impairment of dignity under the actio iniuriarum, a plaintiff must prove three elements: (1) a wrongful act; (2) committed intentionally (animus iniuriandi); (3) resulting in impairment of dignity. Wrongfulness is determined objectively by applying the criterion of reasonableness and testing the conduct against the prevailing norms and values of society. The character of an act cannot be altered merely because it is subjectively perceived to be injurious by the person affected. When assessing wrongfulness, courts must examine the actual attributes and nature of the conduct complained of rather than relying on labels or characterizations. The intention to infringe dignity must be directed at the specific conduct complained of and cannot be inferred from unrelated background events. Where wrongfulness is not established, intention becomes irrelevant and the claim must fail.
The Court noted that the appellant, as a gesture of goodwill, reiterated its unequivocal apology to the respondent for any hurt or insult that she felt or experienced as a result of what had occurred. The appellant accepted that the choice of venue was not appropriate and that the respondent felt offended, although such offence was never intended. As a further gesture, the appellant sought no costs order against the respondent on appeal. This demonstrates that while legal liability may not be established, parties may still take moral responsibility and express regret for causing unintended distress.
This case provides important clarification on the requirements for establishing liability under the actio iniuriarum for infringement of dignity in South African law. It emphasizes that wrongfulness must be established objectively by reference to the legal convictions and values of the community, not merely by the subjective perception of the plaintiff. The judgment reinforces that careful analysis of the actual attributes and nature of conduct is required, rather than reliance on labels or characterizations. It also clarifies that intention to infringe dignity must be specifically directed at the conduct complained of and cannot be inferred from unrelated prior events. The case demonstrates the importance of properly pleading and proving each essential element of the actio iniuriarum, and that background circumstances alone cannot establish the intentional infringement of a personality right. It serves as a reminder that while courts recognize the importance of protecting dignity, claims must be properly established on the evidence and cannot succeed based on subjective feelings alone where objective wrongfulness and intention are not proven.