Compcare Wellness Medical Scheme applied to the Registrar of Medical Schemes for approval to change its name to "Universal Medical Scheme". Its administrator was Universal Healthcare Administrators (Pty) Ltd, part of the Universal group of companies. Compcare wished to take advantage of the Universal brand, which it considered stronger than its own. Recognizing that the new name might mislead the public into thinking it was part of the Universal group, Compcare submitted detailed undertakings to mitigate this risk, including measures to distinguish the scheme from its administrator and educate members about their separate legal identities.
The Registrar refused approval on the basis that the new name was likely to mislead the public under section 23(1)(c) of the Medical Schemes Act 131 of 1998. An appeal committee of the Council for Medical Schemes upheld the Registrar's decision. Compcare then appealed to the Appeal Board established by section 50 of the Act. The Appeal Board upheld Compcare's appeal and ordered the Registrar to approve the name-change, but subject to conditions requiring implementation of the undertakings Compcare had tendered.
The Registrar and Council applied to the Gauteng Division of the High Court for review and setting aside of the Appeal Board's decision. Fabricius J granted the relief, finding the Appeal Board had misdirected itself. Compcare was granted leave to appeal to the Supreme Court of Appeal.