The appellant, a transitional metropolitan council created under the Local Government Transition Act 209 of 1993, was responsible for electricity supply in the Kempton Park/Tembisa area. Due to historical, political and socio-economic factors, large parts of Tembisa had unmetered, illegal or unpaid electricity connections, leading to widespread non-payment and system instability. The council adopted a Business Plan in August 1995 aimed at normalising electricity supply and credit control through phased implementation. The respondent, a ratepayer, applied for a mandamus compelling the council to strictly enforce credit control measures, including immediate disconnection of non-paying consumers, recovery of arrears through legal action, and removal of illegal connections, alleging that council resolutions obliged it to do so.