The parties entered into a water supply agreement on 15 February 2013, with ZINWA (respondent) as provider and Kwekwe City Council (applicant) as consumer. The agreement allocated 30,000 mega litres per year to the applicant at specified rates (US$6 per mega litre national blend price, US$1.06 water levy, US$1.00 sub-catchment rate, plus 15% VAT). Despite consumption and billing, the applicant failed to pay for the water supplied. By 30 April 2014, the applicant owed ZINWA US$894,802.94, having only paid US$6,000.00. On 12 November 2014, the applicant obtained a provisional order requiring ZINWA to restore water supply and interdicting interference with water supply. The applicant alleged that ZINWA disconnected water on 5 November 2014, claiming injury to its customers like ZIMASCO and Delta Beverages. ZINWA denied disconnection, explaining that there was only decreased water supply due to inability to carry out maintenance works because of non-payment, but water supply had continued.