The applicant, a 66-year-old woman, was born in Southern Rhodesia on 1 May 1953 to parents of Scottish descent who had migrated to Rhodesia between 1948-1949. She was issued a birth certificate in 1953 and a national identity document in 1987 which stated she was a citizen of Zimbabwe. On 19 April 2017, when she attended the Registrar's office in Kadoma to obtain a plastic national identity card, officials confiscated her green national identity card and refused to confirm her citizenship status. Her brother, born in 1955 under identical circumstances, had no difficulties obtaining his national identity card. The first respondent refused to confirm her citizenship, claiming he found "no trace" of her parents' citizenship status or proof of permanent residence at the time of her birth, and demanded she produce proof of such status.