The applicants, a Zimbabwean family comprising husband, wife and three minor children, made arrangements to travel to Turkey on an excursion. They purchased return air tickets from Robert Gabriel Mugabe International Airport to Turkey via Windhoek and Frankfurt on Air Namibia (the respondent). They obtained Turkish visas, travel insurance, and pre-paid hotel accommodation at the Sheraton Istanbul Atakoy hotel for 6 nights. On 15 February 2017, they boarded the respondent's flight to Windhoek. Upon arrival in Windhoek, the respondent's officials refused them permission to board their confirmed connecting flight to Turkey, allegedly because of their Zimbabwean nationality. The applicants alleged they were held at the airport for 3 days in poor conditions without proper food or accommodation, subjected to insults and degrading treatment, and ultimately deported back to Zimbabwe. They became aware of a letter from the respondent's country manager to the Namibian ambassador admitting to barring Zimbabweans from travelling through Europe even with valid travel documents, on suspicion they would seek political asylum. The applicants sought to attach the respondent's property (office furniture and aircraft) to found and/or confirm jurisdiction of the Zimbabwean High Court to enable them to sue for contractual damages of $7,815.13 and delictual damages of $1 million for unlawful detention, deprivation of freedom, and degrading treatment.