The respondent gave birth to a baby boy on 11 May 2012 at St Barnabas Hospital, Libode, Eastern Cape, following a complicated labour. The baby did not cry at birth and appeared floppy and dull. The respondent remained in hospital for a week after delivery. Hospital staff did not inform her of any complications during delivery. The respondent, who had limited education and lived in a rural area, accepted that her baby's abnormality was an unavoidable consequence of complicated labour. She had no access to hospital records and the hospital personnel did not explain the cause of her child's condition. In January 2018, the respondent met a lady in Libode who also had a baby with cerebral palsy and was advised to consult Nonxuba Attorneys. On 1 February 2018, after consulting with her attorney, the respondent learned for the first time that the hospital staff may have been negligent and that this could have caused her baby's cerebral palsy. Notice was given on 20 February 2018, and summons was issued on 9 April 2018 claiming R29,106,761.00 in damages, including R500,000.00 for the respondent's personal claim for emotional shock, trauma, pain and suffering.