Colgate-Palmolive (Pty) Ltd imported a product known as tetranyl L1-905 from Spain for use in manufacturing a fabric softener and conditioner (StaSoft). Tetranyl is imported in paste form mixed with isopropanol solely to facilitate handling and transport. The Commissioner for South African Revenue Services determined that tetranyl was dutiable under tariff heading 3402.12 of the Schedule to the Customs and Excise Act 91 of 1964, relating to cationic organic surface‑active agents, and claimed arrear customs duties and penalties exceeding R3.3 million. Colgate disputed the determination and appealed in terms of s 47(9)(e) of the Act, contending that tetranyl should instead be classified under tariff heading 3809.91 as a finishing agent used in the textile industry, which is not dutiable. The KwaZulu‑Natal High Court upheld Colgate’s appeal and set aside the Commissioner’s determination. The Commissioner then appealed to the Supreme Court of Appeal.