On 16 September 2005, the respondent, Esme Lindsay, slipped on a patch of oil and fell while shopping at the appellant’s Checkers supermarket in Pinetown, KwaZulu-Natal. The incident occurred in the fruit and vegetable section, a known high-risk area for spillages. She sustained injuries and sued Checkers for damages, alleging negligence. Evidence showed that the supermarket relied on a contracted cleaning service with only one cleaner on duty after 2 pm to monitor a large store with 22 aisles. No cleaner attended the scene during the respondent’s ordeal, and this was the third slip-and-fall incident in the store within approximately a year. The High Court separated liability from quantum and found Checkers negligent. Checkers appealed to the Supreme Court of Appeal.