The applicant, a senior employee of Nedbank Limited employed since November 2000, was retrenched for operational requirements following a restructuring of the bank’s client coverage department. Although the bank engaged with the union and affected employees through meetings, presentations, and an application process for new roles, it failed to issue a formal written notice in terms of section 189(3) of the Labour Relations Act 66 of 1995 before commencing consultations. After the applicant was unsuccessful in securing a position in the new structure and was placed in a redeployment pool, he received notice of termination on 3 October 2019. The union repeatedly raised the absence of a section 189(3) notice prior to dismissal, but the bank maintained that it had substantially complied with the Act.