The appellant, a non-profit organisation, employed the fourth respondent, Ms Zandile Sonyaya, as a supply chain coordinator from 18 August 2014 on a six-month probationary contract. Her role involved procurement management with four key performance areas (KPAs). Due to poor performance, her KPAs were reduced to one, additional support was provided, and multiple performance meetings and appraisals were conducted. Despite guidance, counselling, and assistance, Sonyaya consistently underperformed, scoring below 50% in five formal performance appraisals. The probationary period was effectively extended beyond its original end date to complete performance evaluations. Following a poor work performance hearing, Sonyaya was dismissed on 13 March 2015. She referred an unfair dismissal dispute to the CCMA, where the commissioner found the dismissal substantively unfair and ordered retrospective reinstatement, holding that she had become a permanent employee after the probation period. The Labour Court upheld the award. The employer appealed to the Labour Appeal Court.