Mr Nickolaus Ludick Fouché gave a written mandate to Global & Local Investments Advisors (Pty) Ltd, a financial services provider, to invest and manage his funds in a Corporate Cash Manager account. The mandate required that all instructions be sent by fax or email and bear the client’s signature. In August 2016, fraudsters hacked Mr Fouché’s email account and sent three emails to Global, instructing it to transfer funds to third-party bank accounts. The emails ended with a typed name (“Nick”) but contained no manuscript or attached signed instruction. Relying on these emails, Global transferred R804 000 from Mr Fouché’s account. Mr Fouché denied sending the instructions and sued for repayment, alleging breach of mandate.