The appellant, Tholo Energy Services CC, was a licensed distributor of fuel (LDF) under s 64F(1) of the Customs and Excise Act 91 of 1964. In March 2017, the appellant submitted four claims for a refund of fuel and Road Accident Fund levies totalling approximately R4.25 million in respect of 25 consignments of diesel exported to Lesotho. Between April and June 2016, 25 consignments of approximately 40,000 litres each were collected from depots of PetroSA for removal to Lesotho. The fuel was not obtained from PetroSA's licensed customs and excise manufacturing warehouse (VM) in Mossel Bay. Instead, 22 consignments were obtained from PetroSA's depot in Bloemfontein, two from Tzaneen, and one from TotalEnergies at Alrode. The appellant did not possess an export permit issued by the International Trade Administration Commission (ITAC) when the fuel was removed to Lesotho. On 20 July 2017, the Commissioner disallowed the refund claims under s 47(9)(a) on the basis that the appellant had not complied with the requirements prescribed by the Act and Rules. The appellant lodged an internal administrative appeal which was dismissed by the appeal committee. The appellant then appealed to the Gauteng High Court under s 47(9)(e), which dismissed the appeal. The appellant appealed to the Supreme Court of Appeal with leave.