On 7 August 2009, at approximately 17h30, the respondent (Dr Patel) was shot at his home surgery during a robbery, sustaining a gunshot injury to his left lower limb that fractured his femur and injured his popliteal artery. Dr Joosub, a colleague, attended to him and contacted the appellant (Dr Louw), who was at his consulting rooms with other patients. Dr Louw accepted Dr Patel as a patient and undertook to attend to him at Standerton Hospital. The appellant arrived at the hospital around 18h12-18h20, examined the respondent, found a fractured femur with no pedal pulse (indicating vascular injury), and realized the condition was urgent. However, the appellant proceeded to perform a scheduled appendectomy before arranging the transfer. At around 19h00, the appellant decided to transfer the respondent to a facility with vascular and orthopaedic surgeons. The appellant telephoned Dr Straub, an orthopaedic surgeon at Pretoria East Hospital, but Dr Straub was not on call and referred him to Dr Tollig. An ambulance was arranged and departed Standerton at 20h46, arriving at Pretoria East Hospital at 22h45. Upon arrival, it was discovered that Pretoria East Hospital had no facilities to treat vascular injuries, and Dr Patel had to be transferred to Pretoria Heart Hospital. Dr Botes performed revascularization at 02h47, approximately nine and a quarter hours after the injury. Despite the revascularization, the respondent's lower left leg did not regain viability and was amputated on 10 August 2009.