The respondent owned property in Strand on which he had operated a caravan park for 37 years, during which time he received a continuous municipal water supply from the City of Cape Town. A large water account arrear of approximately R182 000 accumulated, which the respondent disputed on the basis that the water meter had been defective and recorded excessive usage. Despite the dispute being raised and not resolved, and without following its own dispute resolution procedures, the City disconnected the water supply to the property. The respondent approached the magistrates’ court for a spoliation order compelling reconnection, which was upheld by the High Court and then appealed to the Supreme Court of Appeal.