The applicant, employed by the respondent as a driver since October 2007, was dismissed in May/June 2020 during the Covid-19 lockdown after receiving a text message indicating termination due to economic circumstances. He referred an unfair dismissal dispute under the Labour Relations Act to the Labour Court in August 2020. After the statement of response was filed in October 2020, no further steps were taken, and the matter was archived in April 2021 under item 16 of the then applicable Practice Manual. The applicant had engaged Denga Incorporated as his attorneys. A candidate legal practitioner at the firm handled the matter without proper supervision, resulting in a delay of approximately 23 months before a retrieval (revival) application was launched in March 2023. The applicant made periodic enquiries about his case. The retrieval application was opposed. The Court also raised concerns about the conduct of Denga Incorporated and called upon it to explain why punitive cost and fee-related orders should not be made against it.