Bidair Services (Pty) Ltd operates through four departments/divisions: grooming services, ramp handling services, passenger handling services, and executive concierge. The Association of Mineworkers and Construction Union (AMCU), acting on behalf of its members, enjoyed full organisational rights under sections 12 to 16 of the Labour Relations Act 66 of 1995 (LRA) in respect of all four departments. AMCU sought to conclude a single recognition/collective agreement covering all four departments. Bidair’s position was that each department constituted a separate entity and that any recognition or collective bargaining agreement should be concluded separately with each department. AMCU referred a dispute to the CCMA in March 2016, characterised as one concerning organisational rights, seeking the appointment of a commissioner to assist in concluding a recognition agreement. The commissioner issued an arbitration award finding that AMCU was the most representative union across all departments and directing Bidair to engage AMCU to conclude a collective agreement in terms of section 20 of the LRA covering all departments. Bidair applied to the Labour Court to review and set aside the award.