The Court made important observations regarding the conduct expected of judicial officers. Citing Ngcobo CJ in Bernert v Absa Bank Ltd, the Court emphasized that judicial officers must not only be independent and impartial but must be seen to be so. Civility and courtesy should always prevail in courts. Litigants should leave courts with a sense that they were given a fair opportunity to present their case, as this is crucial to maintaining public confidence in the judicial system, which is essential to preserving the rule of law in a constitutional democracy. The Court noted with concern that this was the fourth occasion on which the regional magistrate's conduct had been criticized by appellate courts, including the Supreme Court of Appeal. Her conduct included: requiring a trial within a trial for witness statements, repeatedly interjecting during evidence presentation, making inappropriate comments on evidence while it was being adduced, making sarcastic remarks to a Muslim witness about going to a mosque, and making statements suggesting she had prejudged evidence. The Court described her conduct as irritable, derogatory, discourteous, and involving insults hurled with impunity, which erodes public confidence in the judicial system. The Court expressed hope that the Magistrate's Commission and the President of the Regional Court would urgently take steps to avoid recurrence of such unjudicial conduct.