Radon Projects (Pty) Ltd (the contractor) and N V Properties (Pty) Ltd (the employer) concluded a construction contract for the East London Convention Centre based on the JBCC Principal Building Agreement (4th ed, March 2004). During construction, the contractor submitted claims for extensions of time due to delays, some of which were granted, extending the practical completion date to 9 March 2009. Practical completion was only achieved on 14 December 2009, resulting in penalties exceeding R6 million. After completion, the contractor submitted a consolidated claim revising earlier delay claims based on further information. The principal agent failed to decide the claim, and a dispute was referred to arbitration. The employer approached the Eastern Cape High Court contending that the arbitrator lacked jurisdiction because the claims had been finally determined earlier or should have been adjudicated before practical completion. The High Court upheld the jurisdictional objection. The contractor appealed to the Supreme Court of Appeal.