The respondent was a patron at the appellant’s tavern on 31 October 1997. Goldie, a casual barman employed by the appellant, failed to serve the respondent promptly, which led to a verbal exchange and criticism of Goldie’s service. Goldie became upset and was instructed by management not to engage further with the respondent. Shortly thereafter, when the respondent and his girlfriend left the premises, Goldie exited the tavern, followed them into the corridor outside the entrance, and assaulted the respondent, causing serious injuries. Goldie was immediately dismissed. The respondent sued the appellant, alleging vicarious liability for Goldie’s assault.