San Ridge Heights Rental Property (Pty) Ltd owned an immovable property in Johannesburg consisting of 42 multi‑storey buildings on a single erf, comprising 470 flats. The City of Johannesburg and Johannesburg Water classified the property as a 'multi dwelling' under the City’s tariff policy issued in terms of s 74(1) of the Local Government: Municipal Systems Act 32 of 2000, resulting in higher sewerage and sanitation charges. The previous owner, Zotec Developments, lodged an internal appeal under s 62 of the Municipal Systems Act, which was ignored. Despite repeated requests, the City and Johannesburg Water provided no reasons for the classification. San Ridge instituted review proceedings under the Promotion of Administrative Justice Act 3 of 2000 (PAJA), challenging the administrative decision to classify the property as a multi dwelling rather than as 'blocks of flats'. The High Court reviewed and set aside the classification and substituted it with a decision classifying the property as blocks of flats. The City, Municipal Manager and Johannesburg Water appealed to the Supreme Court of Appeal.