The respondents were poor residents of Phiri Township in Soweto. Until 2004 they had access to an unmetered water supply. In 2004 the City of Johannesburg introduced a new water policy involving prepayment water meters and limited free basic water to 25 litres per person per day (or 6 kilolitres per household per month). Once the free allocation was exhausted, residents had to prepay for additional water, which many could not afford. The residents challenged the sufficiency of the free water allocation under section 27(1) of the Constitution and the lawfulness of prepayment water meters. The High Court set aside the City’s policy, ordered provision of 50 litres per person per day, and declared the prepayment meters unconstitutional and unlawful. The City, Johannesburg Water, and the Minister of Water Affairs appealed to the Supreme Court of Appeal.