The appellant, Ms Germa Beukes, was a director and compliance officer of the first respondent and had concluded a restraint of trade agreement with the first and second respondents in 2008. After resigning in February 2018, the respondents initiated arbitration proceedings in May 2017 alleging that she breached the restraint by approaching their clients, causing loss of business. They claimed payment of a contractual penalty equal to 40% of turnover (about R1.1 million) and additional damages of over R3 million. Ms Beukes raised a preliminary point based on s 2(1) of the Conventional Penalties Act 15 of 1962, contending that the respondents could not claim both a penalty and damages. The arbitrator upheld this preliminary point and dismissed the damages claim. The respondents successfully reviewed the interim arbitration award in the High Court, which set it aside for alleged gross irregularity. Ms Beukes then appealed to the Supreme Court of Appeal.