Yacoob J made several important observations:
1) On municipal responsibilities: Municipalities have a duty to act diligently in debt collection, send regular accounts, develop a culture of payment, disconnect supply when appropriate, and keep accurate records. If municipal negligence causes damage to property owners, delictual claims may lie.
2) On owner responsibilities: Owners have a duty to safeguard property, ensure it is not unlawfully occupied, select tenants carefully, monitor consumption charges, and take timeous steps to address accumulating debt.
3) On procedural matters: Where disputes arise about certificates, owners may be able to obtain interim relief compelling certificate issuance pending final determination if they can show a clear right, a dispute, and that balance of convenience favors such relief. All parties should negotiate meaningfully and in good faith.
4) On direct access: Direct access is granted only in exceptional circumstances. The importance and complexity of issues generally weighs against this Court being court of first and last instance. Saving of time/costs and conflicting judgments alone do not justify direct access.
5) On new evidence: This Court will receive additional evidence on appeal only if there is compelling reason.
O'Regan J's concurring judgment added that:
- Section 25 must balance protection of private property with ensuring property serves the public interest, understood in light of South Africa's history of dispossession
- The test is whether there is "sufficient reason" evaluated contextually
- Property is valued because of awareness of damage inflicted by past dispossession
- The right to property is not absolute in the constitutional order