The respondents, members of the South African Police Service and beneficiaries of the Polmed medical scheme, sought to compel Polmed and its administrator, Qualsa Healthcare (Pty) Ltd, to pay medical benefits into a bank account nominated by them, namely that of a trust associated with their treating doctor, Dr Peer. Historically, Polmed had paid the doctor directly. In 2008 Polmed changed its policy, deciding to pay benefits only into members’ personal bank accounts to curb fraud. The respondents concluded agreements instructing Polmed to pay benefits into the trust account, but Polmed refused. The High Court ordered Polmed to comply, interpreting its rules to allow payment into a generally acceptable bank account. Polmed appealed. While the appeal was pending, Polmed’s rules were amended to require payment only into members’ personal bank accounts, rendering the dispute moot.