Raubex, a civil construction company, secured a contract with Eskom for construction of an Operations and Management Office and Visitors Centre. Raubex subcontracted a portion of the works to Dolphin Construction. The subcontract provided for 10% of the contract price to be withheld as retention money, but Raubex waived this right upon delivery of a retention money guarantee issued by Bryte Insurance. The works reached practical completion on 29 October 2014, with a certificate of completion issued on 31 October 2014 together with a 'punch list' of incomplete and defective work. By February 2015, Dolphin refused to perform further remedial work. Raubex then called upon Bryte to pay R1,409,726.11 under the guarantee, which Bryte refused. Raubex successfully applied to the high court to compel payment. Bryte appealed to the Full Court, which set aside the order in Raubex's favour. Raubex then appealed to the Supreme Court of Appeal with special leave.