The appellants (the Chairperson and the North West Gambling Board) appealed against a judgment by the North West High Court (Gutta AJ) delivered on 25 May 2018, which found in favour of Sun International (SA) Limited (SISA) regarding whether "Free Play" credits given to valuable customers should be excluded from gross gaming revenue calculations for levy purposes. The Board was granted leave to appeal on 25 October 2019 and served its notice of appeal on 13 November 2019. The Board was required to file the record by 13 March 2020, which was extended to 14 April 2020. However, the Board failed to file the record by this date, citing COVID-19 lockdown reasons. The record was eventually filed on 4 May 2020 without an application for condonation. The Board also failed to file its heads of argument by the due date of 15 June 2020, waiting until 21 December 2020 (six months late) to file them along with a condonation application. The Board's explanation for the delays included COVID-19 lockdown and its decision to hold the appeal in abeyance while monitoring a similar Western Cape matter for potential consolidation. Throughout the process, the Board demonstrated a pattern of non-compliance, being late in filing leave to appeal, heads of argument in the High Court, and multiple documents before the Supreme Court of Appeal.