Mr Gerhardus Swanepoel was employed by Samancor Chrome as a security officer. After medical issues rendered him permanently unfit for work, he left employment in December 1997 and received withdrawal benefits. Samancor failed to lodge a disability/ill-health retirement claim with the Samancor Group Pension Fund timeously. In 2002, Mr Swanepoel lodged a complaint with the Pension Funds Adjudicator. On 15 February 2005, the Adjudicator ordered Samancor to submit disability and ill-health retirement claims on his behalf and to pay benefits if approved. Samancor partially implemented the determination by processing claim documentation but did not pay benefits. Nearly three and a half years later, in May 2008, Samancor applied to the High Court for condonation and to set aside the Adjudicator’s determination. The High Court granted condonation and set aside the determination. The Pension Fund appealed to the Supreme Court of Appeal.