The SAHRC does not have the constitutional or statutory power to issue binding directives. Section 184(2)(b) of the Constitution empowers the SAHRC 'to take steps to secure appropriate redress' where human rights have been violated, not to take remedial action directly. This language differs materially from s 182(1)(c) which empowers the Public Protector 'to take appropriate remedial action'. The deliberate use of different language indicates the drafters intended different functions. Section 13(3) of the SAHRC Act, which gives effect to s 184(2)(b), requires the SAHRC to form an opinion on the substance of complaints and then 'assist' complainants to secure redress through mediation, conciliation, negotiation, or by bringing proceedings to a competent court. The word 'assist' indicates a supportive or enabling role, not an adjudicative power to make binding determinations. The SAHRC's investigatory powers under s 15 do not clothe it with quasi-judicial or adjudicative powers; they merely facilitate evidence gathering. If the SAHRC needs to enforce its findings, it must approach a court of law, competent tribunal, or proceed with mediation or negotiation. While the SAHRC's recommendations should be respected and seriously considered, they are not automatically binding on those against whom they are made.