The Court observed that while a decision-maker may validly develop a policy relating to a discretion, it must nevertheless evaluate whether it is appropriate to apply the policy in the circumstances of individual cases. The Court noted that the appellants had been commended for their voluntary commitment to the B-BBEE framework and had achieved Level 1 or 2 status, voluntarily exceeding the Level 4 requirement before it was imposed. The Court gave an example that if a licensee has consistently exceeded a policy minimum and met its own commitments, the power to impose further conditions may not arise. The Court made strong observations about a related matter heard in 2016 in the Gauteng Division where judgment remained outstanding for over six years, describing this as 'a state of affairs to be strongly deprecated' and directed that it be reported to the Judicial Conduct Committee of the Judicial Service Commission. The Court emphasized that judicial service delivery requires hearing matters, deciding them, rendering reasoned judgments within a reasonable time.