In February 2003, Chevron South Africa granted Crompton Street Motors CC (the applicant) a franchise agreement to operate a Caltex Service Station for five years with options to renew twice. Both options were exercised and the third period expired on 28 February 2018. In December 2011, Chevron ceded its rights to Bright Idea Projects 66 (Pty) Limited (the respondent), which acquired the property and registered transfer in January 2013. On 25 August 2017, the respondent notified the applicant that the agreements would terminate by effluxion of time on 28 February 2018 and would not be extended. The applicant did not respond initially but on 14 February 2018 stated it would not vacate the premises and was drafting an arbitration application. On 16 February 2018, the respondent launched an eviction application. On 27 February 2018, the applicant filed a notice to oppose and a conditional counter-application seeking a stay of proceedings pending arbitration under section 12B of the Petroleum Products Act. The applicant alleged a verbal undertaking to renew the franchise until 28 February 2023 and claimed the refusal to extend constituted an unfair contractual practice.