The respondent (plaintiff) sued Transnet Ltd t/a Metro Rail for damages arising from a train accident in which his right foot was severed. While returning from Soshanguve to Johannesburg, the plaintiff mistakenly boarded a train travelling from Mabopane to Pretoria. At Winternest station he alighted and was advised by another passenger to reboard the train and travel to Bosman station to catch a Johannesburg-bound train. As the train started moving with its doors still open, the plaintiff chased it, ran past several coaches, and attempted to board a moving coach by holding onto a vertical handrail. He was at least somewhat intoxicated, lost his footing, fell onto the tracks, and sustained severe injuries. The train doors had remained open from Soshanguve station until the accident occurred.