The appellant, a firm of attorneys, represented the respondent insurance company in approximately 400 litigious matters. The parties' relationship was governed by an oral agreement providing for remuneration according to a fee structure and tariff. According to the respondent, all monies collected by the appellant had to be paid over without deduction, with separate monthly accounts rendered and payment due within 30 days. On 4 March 2005, the respondent terminated the appellant's mandate and demanded payment of monies collected on its behalf. By January 2005, the respondent's accounts were allegedly in arrears for 180 days. The appellant sought to set off fees owing against monies collected, claiming entitlement to do so when payment was not made within 30 days. The appellant rendered final accounts on 18 April 2005 totalling R300,471.34. The respondent disputed the amounts, alleging the agreed tariff had not been followed and that only R66,794.78 was owing. The respondent paid this amount to the appellant and placed the disputed balance of R233,676.56 in trust pending establishment of the appellant's entitlement. The respondent disputed the appellant's closing fees of R150 per file and questioned whether the agreed tariff had been followed. None of the appellant's bills were taxed. The respondent instituted proceedings for payment of the monies held in trust.