The matter arose from a personal injury claim in which the respondent slipped and fell on a wet mat at the appellant’s store, allegedly due to the appellant’s negligence. The magistrates’ court found in favour of the respondent. The appellant noted an appeal to a Full Bench of the Eastern Cape High Court. When the appeal was called, the appeal record was found to be materially defective, particularly due to inadequately reproduced and unmarked photographic exhibits that were crucial to understanding the evidence. Numerous additional defects existed in the record, including incorrect pagination and inclusion of irrelevant material. As a result, the appeal could not proceed and was postponed, with the appellant tendering wasted costs. The court reserved the question whether such costs should be awarded de bonis propriis against the appellant’s legal practitioners and whether practitioners’ fees should be forfeited.