The applicant, Ms Lauren De Almeida, was employed by Reeflords Property Development (Pty) Ltd from 2014 in a senior role within the sales department. Over time, tensions arose between her and another senior manager, Ms Cheng, particularly regarding reporting lines, job titles, and departmental hierarchy. De Almeida fell pregnant in 2015 and went on maternity leave during 2016. Upon her return, the employer restructured the sales department, appointed Cheng as the sole head of department, and removed De Almeida from her previous operational management functions. She was offered an alternative position in marketing, which she contended she lacked the skills and training to perform. De Almeida lodged a grievance alleging demotion and unfair treatment linked to her return from maternity leave. Following an unresolved grievance, the employer initiated a retrenchment process under section 189 of the Labour Relations Act, citing redundancy of her position. Although discussions took place and some oral agreement was reached regarding alternative employment conditions, the written offer did not reflect all agreed terms. De Almeida rejected the written offer and was retrenched.