1. Section 189A(13) of the LRA is designed for urgent, expeditious intervention to correct procedural flaws during or shortly after the consultation process, not for claims brought years after dismissals. 2. Compensation under section 189A(13)(d) is not a stand-alone remedy; it is conditional and only available where remedies in paragraphs (a)-(c) are not appropriate. 3. A failed legal strategy alone does not constitute sufficient cause for condonation of substantial delays, particularly where the alternative remedy was always available but deliberately not pursued. 4. Where a cause of action is based on breach of an LRA obligation, the remedy must be sought within the LRA framework, not through common law remedies. 5. An appellate court may interfere with a lower court's exercise of discretion to grant condonation where that discretion was not exercised judicially, was influenced by wrong principles, or resulted in a decision that could not reasonably have been made by a court properly directing itself. 6. Even relatively short delays (e.g., five months) may be too long in the context of section 189A(13) given its urgent and remedial nature.